Use of a new approach to tenant involvement and performance management - which gives tenants the power to challenge their housing organisation and drive up performance - is examined in a report commissioned by the Tenant Services Authority (TSA) and written by the Chartered Institute of Housing (CIH).
The report claims that this new approach - resident-led self-regulation - has the potential to change social housing for the better and give real power to a group of customers who have little consumer choice. It could also cut down on the need for external intervention.
Source: propertytalk Live!.