Quality Customer Service

At Pennington we pride ourselves on Customer Service, below is an example of what our valued customers have said about us …

  • "During my tenancy at a property managed by Penningtons of Ipswich, I have found the management and staff to be kind, helpful and professional whenever I have had need to have issues resolved. Much appreciated."

    David, Tenant
  • "I am Very impressed with the efficiency of your company so far. All of your staff I have dealt with up to now have been clear in their requirements of information and polite, and very efficient. Therefore I am so glad I chose your company to manage my property portfolio - all because I was so impressed with the service I received from Paull Williams in the first instance when he was just assessing the rents of my properties, seeing if I was charging market rates."

    John Perry, Landlord
  • "I have just moved back into my flat which Penningtons have looked after since 2003 whilst I was living in New Zealand. Apart from the odd month the flat has been tenanted out constantly since 2003. I have been very impressed with the level of service from Penningtons throughout this time always keeping me informed of any issues and changes of tenants. Any issues were dealt with immediately using trusted tradespeople who were very reasonably priced. The flat has been kept in an excellent condition and was absolutely spotless when I moved back in. If we need to let out the flat again I will certainly be returning to Penningtons"

    Sally, Landlord
  • "I just wanted to say thanks for getting my flat re-let so quickly, sorting out the paperwork and finances meticulously and for ensuring a well maintained flat. I am very very impressed by all of you and the way you have managed my little flat over the last year."

    Julia Edwards, Landlord
  • "To receive a 20 page detailed inventory of content and condition was brilliant. To read through it and see the detail in fixtures and fittings, the condition of everything down to the kitchen sink, every picture hook mark to furniture indentation was refreshing. To then see every room, every fixture and every fitting photographed detailing the condition on commencement of tenancy was the finishing touch. To have this document then signed by both agent and tenant made me call my other agents, send them a copy and say... 'See, that's how you do it.. learn from Pennington!' You have looked after my property for several years now, it has never had any void periods over a few weeks, the tenants have always been great and the rent has been paid on time month after month without fail."

    Carl, Landlord
  • "My property was marketed AND let before I could blink! As I'm living some distance away I really do appreciate the peace of mind I feel being kept informed of all things relating to the property. Penningtons are very efficient with this. I have been thoroughly pleased with the service I have received so far and would definitely recommend Penningtons to anyone thinking of letting their home."

    Nicola Cass, Landlord
  • "I've been most impressed with Pennington’s and the property that I have rented. I would like to thank you for your help throughout the whole process, this has been the smoothest checkout and we would definitely recommend the property to anyone"

    Mr. & Mrs Bouscarle, Tenants
  • "The problem is fixed, I have to say I'm impressed with your service as well as Blockage gone. Thank you for being so prompt."

    Michelle N.
  • "It has been a great experience with Pennington and I would like to thank the team for their fantastic support."

    M. Deshpande, Tenant
  • "We are 100% satisfied with the fast, effective and reliable service received from you and your team. Please pass on our sincere thanks to your team"

    Mr & Mrs Howard, Vendors
  • "I would like to thank you and your team for your help and look forward to a long relationship with your company"

    Elaine Beckett, Landlord
  • "May I congratulate you on your professionalism and sales skills and look forward to doing business with you"

    Mr Jackson, Vendor
  • "Once again it has been exceptional working with your team - you have displayed professionalism, courtesy and customer focus."

    Josephine Donnelly, Landlord
  • "I would like to take the opportunity to thank the Pennington Team for your highly efficient, professional service."

    Mr Alton, Tenant
  • "I am writing to tell you that we are so pleased with the service that you provide and we couldn't have come across a more helpful team."

    Miss Garden and Mr Reed, Tenants
  • "Pennington are excellent with fantastic service which was the main reason I wanted to stay with Pennington for my new home, I would not hesitate to recommend them in the future."

  • "Everyone from Pennington that we have spoken to have been very helpful, very happy with the service!"

  • "I just wanted to send an email to let you know what a credit to your team Paul was. One of the best estate agents I've had to view a property with. Very helpful in every way, a true credit to your firm. With my greatest thanks."

    Mr Michael B.
  • "Many thanks for all your help. I am glad that I am renting through you as out of all the letting agents I have dealt with, you have been the most helpful."

    Nicky, Tenant
  • "I would like to say I have been extremely impressed with Penningtons as a Letting Agent, from the moment we came to see you to the moment we left, you are all very professional and look after your tenants needs and sort any problems out very quickly. I will recommend you to anyone who is looking to rent or move! Thank you Bryan for all your support."

    Nuno Leitao
  • "Many thanks to you and all at Penningtons. A very good letting agent."

    Jon B, Tenant