Quality Customer Service

At Pennington we pride ourselves on Customer Service, below is an example of what our valued customers have said about us …

  • "It is expected that within the coming weeks new regulations around electrical testing will be approved by the House of Commons and the Lords, which could mean fines of up to £30,000 for non-compliance. The new regulations, which we have been expecting, means that landlords and agents will need to ensure that electrical installation inspections and testing are carried out for all new tenancies in England from 1st July 2020 and from 1st April 2021 for existing tenancies. The introduction of the Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020 means landlords must ensure every fixed electrical installation is inspected and tested at least every five years by a qualified person. It is the responsibility of agents and landlords to ensure that any inspectors hired to issue an electrical installation condition report (EICR) hold the correct qualifications and are competent to carry out the inspection. The regulations also state that a landlord is required to obtain a report of the results of the inspection and test and retain a copy until the next inspection is due. They must also supply a copy of the report to any new tenant before occupation, or any prospective tenant within 28 days of a request from the prospective tenant. In terms of monitoring this, the regulations require local housing authorities to enforce the rules within the private rented sector and upon request, the report must be provided to the local housing authority within seven days. They then have the power to arrange any remedial action that is required and proven breaches of the Regulations can result in the local housing authority imposing a financial penalty of up to £30,000. These additional safety measures make sense to many in the industry and many landlords carry these out already. It is certainly welcomed that inspectors will be required to hold the correct qualification and level of competency, as it would make sense for any safety check, like those for gas. There is some concern however that there are enough qualified practioners for the amount of work which is being introduced in July this year. “We are supportive of this concept and believe it will create a level playing field for all agents and landlords as well as ensuring improved safety standards for tenants,” commented David Cox, Chief Executive, ARLA Propertymark. “Mandating electrical testing should have a limited impact on good professional landlords and agents in the market, many of whom already voluntarily undertake these inspections. We did raise concerns about the number of engineers available to undertake these reports by the April 2021 deadline but have received assurances from MHCLG (The Ministry of Housing, Communities and Local Government) about capacity in the supply chain.” If you need any advice on what this means for you as a landlord and how to get the testing carried out or about any other property issues you have, please do not hesitate to contact me."

  • "After purchasing a new-build coach house in Foxgrove Gardens, Ipswich in 2006 Penningtons have provided an exceptional service in finding tenants, managing my property, providing qualified trades people to mend or replace various items and in communicating efficiently and effectively with me as the landlord.  I am happy to say I am totally satisfied with their friendly and efficient service."

    Jim, Landlord
  • "During my tenancy at a property managed by Penningtons of Ipswich, I have found the management and staff to be kind, helpful and professional whenever I have had need to have issues resolved. Much appreciated."

    David, Tenant
  • "I am Very impressed with the efficiency of your company so far. All of your staff I have dealt with up to now have been clear in their requirements of information and polite, and very efficient. Therefore I am so glad I chose your company to manage my property portfolio - all because I was so impressed with the service I received from Paull Williams in the first instance when he was just assessing the rents of my properties, seeing if I was charging market rates."

    John Perry, Landlord
  • "I have just moved back into my flat which Penningtons have looked after since 2003 whilst I was living in New Zealand. Apart from the odd month the flat has been tenanted out constantly since 2003. I have been very impressed with the level of service from Penningtons throughout this time always keeping me informed of any issues and changes of tenants. Any issues were dealt with immediately using trusted tradespeople who were very reasonably priced. The flat has been kept in an excellent condition and was absolutely spotless when I moved back in. If we need to let out the flat again I will certainly be returning to Penningtons"

    Sally, Landlord
  • "I just wanted to say thanks for getting my flat re-let so quickly, sorting out the paperwork and finances meticulously and for ensuring a well maintained flat. I am very very impressed by all of you and the way you have managed my little flat over the last year."

    Julia Edwards, Landlord
  • "To receive a 20 page detailed inventory of content and condition was brilliant. To read through it and see the detail in fixtures and fittings, the condition of everything down to the kitchen sink, every picture hook mark to furniture indentation was refreshing. To then see every room, every fixture and every fitting photographed detailing the condition on commencement of tenancy was the finishing touch. To have this document then signed by both agent and tenant made me call my other agents, send them a copy and say... 'See, that's how you do it.. learn from Pennington!' You have looked after my property for several years now, it has never had any void periods over a few weeks, the tenants have always been great and the rent has been paid on time month after month without fail."

    Carl, Landlord
  • "My property was marketed AND let before I could blink! As I'm living some distance away I really do appreciate the peace of mind I feel being kept informed of all things relating to the property. Penningtons are very efficient with this. I have been thoroughly pleased with the service I have received so far and would definitely recommend Penningtons to anyone thinking of letting their home."

    Nicola Cass, Landlord
  • "I've been most impressed with Pennington’s and the property that I have rented. I would like to thank you for your help throughout the whole process, this has been the smoothest checkout and we would definitely recommend the property to anyone"

    Mr. & Mrs Bouscarle, Tenants